How much will it cost to ship my item with in New Zealand?
We offer FREE delivery with all Online Purchases.
Can I get Urgent/ Saturday delivery?
This option is not available in all delivery areas. Please contact us if you require this service.
Do you ship overseas?
Yes we can post overseas but international freight will charged at an additional cost to your order.
Can I get track and trace?
All orders are sent with ‘Track & Trace’. We’ll send you a dispatch email with your tracking number at the time your order is sent. Using your unique tracking number, you will be able to easily see where your parcel is in the delivery process through easy to read graphics. Your order will be scanned at key checkpoints in the delivery network to enable you to have visibility on its whereabouts.
Will I need to sign for my parcel?
Yes, someone will need to be at the delivery address to sign for the parcel. Please ensure you inspect the parcel for damages and then sign for the correct number of parcels. If your parcel is damaged, please sign as “damaged”.
What happens if I am not home when the courier calls?
The courier will leave a card with their contact details. You will need to ring the courier company to arrange a convenient date for re-delivery of your parcel. Alternatively you can arrange with the courier company to collect your parcel from the courier’s depot.
Can my order to be shipped to a business address?
Yes. Your address field MUST contain the name of the business so the courier can easily identify it.
Can my order be shipped RD address?
Yes. Please note that Rural addresses take an extra 2 – 3 working days for delivery.
Can my order be shipped to a PO Box?
Can I collect my order?
Yes. Please contact us with the numbers provided. Personal collections can be made in cash of eftpos. (please refrain from purchasing online for this option)
How long will it take to receive my order?
We understand you want your order as soon as possible! Our “target” delivery times are:
North Island: 1-2 days (same day delivery is possible in the Auckland region)
Rural North Island: 1-3 days
South Island: 2-3 days
Rural South Island 3-5 days
Please note: All online purchases are packaged at the end of the week and ready for our courier collection first thing Monday morning.
I’ve received a faulty product. What should I do?
We’re committed to selling high-quality products. We acknowledge that sometimes a product may have a fault. Please phone our customer service and explain the fault as we may be able to offer assistance. If we cannot easily resolve the problem then we will provide instructions for return of the item back to us.
I’ve changed my mind about a product. Can I exchange it?
Unfortunately we do not accept returns under the change of mind policy for our Online Store. All of our clothes are hand inspected before being packaged to ensure quality assurance. If you have ordered the wrong size then you can bring it in to one of our stores and exchange it for one of the correct size. If you do not live close enough to one of our stores then you can post it to us at your own expense to be exchanged for one of the correct size.
I’ve received a damaged product. What should I do?
If the courier company try to deliver a parcel that appear to be damaged, please sign stating that the parcel you have received is damaged in transit and contact us immediately. We will arrange to have the damaged item returned to us and either repaired or replaced at the courier election. Damaged goods must be returned to the relevant store in the condition received by you with all original packaging.